JIGSAW · PRIVACY
Privacy Policy
Effective date: September 2, 2026
Mono Apps (the “Operator”) values the privacy of users of the Jigsaw application (the “Service”) and complies with applicable privacy laws, including the Personal Information Protection Act of the Republic of Korea. This Policy explains what information the Service processes and how it is handled.
1. Information We Process and Why
The Service can be used with an anonymous account and optionally allows users to link a Google or Apple account so coin balances and purchase records can be recovered after reinstalling or changing devices. The provider identifier, email address, and display name may be processed when provided and authorized by the user.
| Category | Information that may be processed | Purpose |
|---|---|---|
| Gameplay | Selected puzzle, difficulty, progress, completion records, and number of hints used | Save game progress and allow users to continue playing |
| Account and sign-in | Firebase user ID, sign-in provider, provider user ID, and email or display name when provided | Authentication, account linking, recovery of coins and purchases, and fraud prevention |
| Coins | Coin balance, credit and spend ledger, related ad, product and puzzle identifiers, and timestamps | Coin processing, duplicate prevention, account recovery, and support |
| Original image saving | Purchased or saved puzzle identifier, image name, save time, and download status | Prevent duplicate charges and provide re-downloads and download history |
| In-app purchases | Anonymous app user identifier, product identifier, transaction and purchase status, price and currency, and store and platform information | Process payments, validate receipts, manage purchase status, issue refunds, and provide support |
| Advertising | Advertising identifier, IP address, device and operating system information, ad requests, impressions and interactions, and diagnostic information | Provide rewarded ads, measure ad performance, prevent fraud, and diagnose errors |
| Service analytics | App user ID, usage events, device and app version, session and replay data | Usage analytics, product improvement, and error diagnosis |
| Content delivery | IP address, request time, technical information about the device, browser, or app, and requested file | Deliver puzzle lists and images, maintain security, and respond to failures |
| Customer inquiries | Email address, message, and purchase verification information when necessary | Respond to inquiries and handle disputes and refunds |
Puzzle progress and download history are primarily stored on the device. Coin balances, transaction ledgers, and purchased-image identifiers are stored in Firebase. Anonymous accounts may become inaccessible after an uninstall, data reset, or device change and may not be recoverable.
2. How Information Is Collected
- Automatically generated and transmitted when the app is launched or its features are used
- Generated during an in-app purchase through the Apple App Store or Google Play
- Processed when the user chooses Google or Apple sign-in
- Processed when the user grants permission to add to the photo library and requests to save an original image
- Provided directly when the user emails customer support
3. Retention
- On-device gameplay and download history: Until the user deletes the app data or uninstalls the app
- Purchase information: For the period specified by the app store and RevenueCat policies, or as required by applicable law
- Advertising and technical logs: For the period specified by each third-party service provider
- Account, coin, and purchase records: Until account deletion is requested or as required by law
- Service analytics: For the period configured in Amplitude
- General customer inquiries: One year after the inquiry is resolved
- Consumer complaints, refund requests, and disputes: Three years as required by applicable law
When retention is required by law, the information is stored separately and used only to the extent necessary for that purpose. Records concerning contracts or withdrawal of offers and records concerning payments and the supply of goods may be retained for five years where required by law, and records concerning consumer complaints or dispute resolution may be retained for three years.
4. Third-Party Services and International Transfers
The Operator uses the services of the overseas providers below to the extent necessary for advertising, content delivery, and in-app purchase processing. Information may be transferred over encrypted networks when the app is used, an ad is requested, or a purchase is made. Each provider retains information as needed to provide its services and fulfill legal obligations. The actual processing countries may vary depending on each provider’s data centers and subprocessors.
| Provider | Destination | Information and purpose | Timing and method |
|---|---|---|---|
| Google LLC (AdMob, Firebase, Google Sign-In) |
United States and other countries where the services operate | Account identifiers and email when provided, coin records, IP, device, ad interaction, and diagnostics for authentication, data storage, advertising, and fraud prevention | Transferred over the network when an ad or content is requested |
| Amplitude, Inc. | United States and other service locations | App user ID, usage events, device, app, session, and replay data for analytics and diagnostics | Transferred when the app starts and features are used |
| RevenueCat, Inc. | United States and other countries where the service operates | Anonymous app user identifier, purchased product, transaction, and store information for receipt validation and purchase management | Transferred over the network when the SDK initializes and when purchases are made or queried |
| Apple Inc. or Google LLC | United States and other countries where each store operates | Sign-in identifier and email when provided, store account and payment information for authentication, settlement, and refunds | Transferred through the store system when an in-app purchase is requested |
For details, see the Google Privacy Policy, RevenueCat Privacy Policy, and Apple Privacy Policy.
Users may refuse personalized advertising consent or change advertising choices in their device settings. Users may also limit related transfers by not using advertising or in-app purchase features, but rewarded ads or purchase features may then be unavailable. Questions about international transfers may be sent to the privacy contact below.
5. Personalized Advertising and Your Choices
The Service may provide rewarded ads through Google AdMob. In regions where consent is required by law or platform policy, a consent screen is presented before personalized advertising or tracking occurs. Users can change their advertising choices through that screen or their device settings. Refusing consent does not prevent use of the core game, but non-personalized ads may be shown or some ads may be unavailable.
6. Device Permissions
The Service requests permission to add photos when saving an original image to the photo library. This permission is used only to save a purchased image to the user’s device and can be withdrawn at any time in device settings. The photo-saving feature is unavailable without this permission.
7. Deletion
Information is deleted without undue delay using methods that make recovery difficult when its retention period expires or its processing purpose has been fulfilled. Users can delete information stored on their device by clearing the app’s data or uninstalling the app. Information held by third-party services is handled according to each provider’s deletion policy.
8. Your Rights and How to Exercise Them
Users may request access, correction, deletion, restriction of processing, withdrawal of consent, or account deletion. Linked accounts can be deleted through in-app account controls or by contacting us. Anonymous accounts may not be remotely identifiable; in that case, the Operator will explain how to clear app data or uninstall the app.
Requests may be submitted to the privacy contact below. The Operator may request the minimum information necessary to verify the identity of the user or a lawful representative.
9. Children’s Privacy
The Service is not designed to knowingly collect personal information from children under 14. Users under 14 must use the Service and make in-app purchases with the consent and guidance of a legal guardian. If we learn that a child’s information has been processed without consent, we will take appropriate action upon receiving a request through the contact information below.
10. Security Measures
The Operator implements reasonable safeguards, including encryption in transit, least-privilege access, management of third-party service credentials, and software updates. The Operator manages personal information so that it is processed securely and only for its intended purposes through agreements with third-party service providers and their safeguards.
11. Privacy Contact
Representative and Privacy Officer: MyungJoo Lee
Email: monoapps1389@gmail.com
Phone: +82-50-5674-6072
12. Changes to This Policy
We may revise this Policy to reflect changes in laws, the Service, or third-party services. Material changes will be announced through the app or this page before they take effect.